Terms and conditions

CLASS INFORMATION

Reformer classes are 50 minutes in duration with a maximum of 5 clients.
Classes can be booked up to 4 weeks in advance.
Please note that for hygiene it is policy to wear socks at all Group Reformer Classes.

CLASS BLOCKS

Purchasing a class block allows you to book a certain amount of classes at a discount depending on which pack you buy
The classes within these packs MUST be used within a specific time frame or you will lose your sessions, time frames are listed below:
Introductory and Casual: 7 days
5 pack: 5 weeks
10 pack: 10 weeks

EXTENDING CLASS BLOCKS

Block Reformer Classes are non-refundable and are not transferable between individuals and CANNOT be extended unless you are injured, in which case we will request a medical certificate. Extensions due to medical reasons must be requested before the expiry date. Reformer Class Blocks cannot be used by more than one person as all class blocks are for individual use only.

PAYMENT POLICY

Payment must be made upon booking, NO exceptions. To book into a class you must either have pre-purchased classes in your online account or pay at the time of booking at reception.
Please note that online payments show up on your bank statement as coming from our third party online payment provider Ezidebit.

CANCELLATION POLICY

There is a strict 12 hour cancellation for all Reformer Classes.
Group classes are small, this policy is a courtesy to any clients on a wait list and there will be NO exceptions, we appreciate your understanding.
Please be aware that if your cancellation is under 12 hours before your scheduled class time this will be deemed a late cancel and you will forfeit the full fee and the session.
If you do not cancel or reschedule your class outside of the 12 hour time frame or are absent from your class you will lose your session.
Cancellations will not be accepted by phone or email.
Class cancellation must be made via the online booking system upto 12 hours before a class without penalty.